Refund Policy
Last updated: October 14, 2026
At Kithenify, we want you to be satisfied with your purchase. This Refund Policy explains the conditions and procedures for returns, exchanges, damaged items, and refunds.
30-DAY RETURN POLICY
We offer a 30-day return period. You may request a return within 30 days after receiving your order.
To qualify for a return, the item must generally:
- Be in the same condition in which you received it.
- Be unused and unworn, where applicable.
- Include original tags, accessories, manuals, and components, where applicable.
- Be returned in its original packaging.
- Include the receipt, order number, or other proof of purchase.
Items that show signs of use, damage caused after delivery, missing parts, or incomplete packaging may not qualify for a return unless the item was defective or damaged when received.
HOW TO REQUEST A RETURN
Before returning an item, please contact us at:
Email: info@kithenify.com
Please include your order number and a brief explanation of the reason for your return. If the product is damaged, defective, or incorrect, we may also ask you to provide photographs or other information so that we can evaluate the issue.
Once your return request has been reviewed and approved, we will provide return instructions and the appropriate return address. Where applicable, we may also provide a return shipping label.
Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted or processed.
For any questions regarding a return, please contact info@kithenify.com.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as possible after delivery.
If your product arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at info@kithenify.com.
When contacting us, please provide your order number and, where possible, photographs showing the issue.
Once we have reviewed the information, we will determine the appropriate solution, which may include a replacement, refund, or other reasonable resolution.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or customization.
Non-returnable items may include:
- Perishable goods, including certain food products, plants, or flowers.
- Personalized, customized, or made-to-order products.
- Personal care or hygiene-sensitive products once opened or used.
- Hazardous materials.
- Flammable liquids or gases.
- Gift cards.
Sale or clearance items may also be excluded from voluntary returns unless otherwise stated or where applicable consumer law requires us to accept the return.
If you are unsure whether a particular product can be returned, please contact us at info@kithenify.com before sending it back.
EXCHANGES
If you would like a different product, model, size, color, or variation, the fastest method is generally to return the original item in accordance with this Refund Policy and place a new order for the replacement product.
If your original item was damaged, defective, or incorrect, please contact us before placing another order so that we can review the issue and provide the appropriate solution.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is delivered to a customer in the European Union and applicable consumer law applies, you may have the right to cancel your purchase within 14 days without providing a reason.
The 14-day cancellation period generally begins on the day you, or a person designated by you, receives the goods.
To exercise your right of withdrawal, please contact us at info@kithenify.com before the applicable cancellation period expires.
Unless an exception under applicable law applies, returned products should be:
- In the same condition in which they were received.
- Unused and unworn beyond what is reasonably necessary to inspect the product.
- Returned with applicable tags and accessories.
- Returned with their original packaging where reasonably possible.
- Accompanied by proof of purchase.
Nothing in this Refund Policy is intended to limit any mandatory consumer rights available to you under applicable European Union or local consumer protection laws.
RETURN SHIPPING
Return shipping responsibility depends on the reason for the return.
If an item is confirmed to be damaged, defective, or incorrectly supplied by Kithenify, we will provide appropriate instructions regarding return shipping.
For returns made because you changed your mind or no longer want an item, return shipping costs may be the customer’s responsibility unless otherwise required by applicable law.
Please follow the return instructions provided by our customer support team to help ensure that your return is processed correctly.
REFUNDS
After we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, the refund will generally be issued to your original payment method within 10 business days.
Please note that your bank, card issuer, payment provider, or financial institution may require additional processing time before the refunded amount appears in your account.
The time required for the refund to appear after we issue it is outside our direct control and varies depending on your payment provider.
LATE OR MISSING REFUNDS
If more than 15 business days have passed since we confirmed that your refund was approved and you still have not received it, please contact us at:
Please include your order number so that we can investigate the status of your refund.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at info@kithenify.com.
We will make reasonable efforts to cancel your order before it enters processing or shipment. However, once an order has been processed, packed, or shipped, cancellation may no longer be possible.
If your order has already shipped, you may need to wait until it arrives and then request a return in accordance with this Refund Policy.
CONTACT US
If you have any questions about returns, refunds, exchanges, damaged items, or this Refund Policy, please contact us:
Kithenify
Email: info@kithenify.com
Website: Kithenify.com