30-Day Money-Back Guarantee

At Kithenify, we want you to shop with confidence. If you are not satisfied with your purchase, our support team is available to help with eligible returns and refunds.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to submit a return request.

To qualify for a return, your item must generally be:

  • Unused and in the same condition in which it was received.
  • Returned in its original packaging with any applicable tags attached.
  • Accompanied by your receipt, order number, or other proof of purchase.

How to Start a Return

To request a return, please contact our customer support team at:

Email: info@kithenify.com

Please include your order number and a brief explanation of why you would like to return the item.

After your return request has been reviewed and approved, we will provide the necessary return instructions. Products returned without prior approval may not be accepted.

If you have any questions about your return, please contact us at info@kithenify.com.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or different from what you ordered, contact us as soon as possible so that we can review the issue and provide an appropriate solution.

We may ask you to provide your order number along with photographs showing the product and any damage or issue.

Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods such as food, flowers, or plants.
  • Customized or personalized products.
  • Personal care or hygiene-related products.
  • Hazardous materials.
  • Flammable liquids or gases.
  • Gift cards.
  • Clearance or final-sale products.

Please note: Returns or refunds may not be accepted when a customer intentionally selected and purchased a product and later changes their mind, prefers another item, ordered the wrong product, or did not review the product description, dimensions, specifications, or compatibility before completing the purchase.

We recommend carefully reviewing all product details before placing your order. If you are unsure whether a product is suitable for your needs or whether it qualifies for return, please contact our support team before purchasing.

Exchanges

The simplest way to exchange an item is generally to return the original product first. Once the return has been approved, you may place a new order for the product or variation you prefer.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, applicable consumer protection laws may give you the right to cancel or return your order within 14 days after receiving it, without needing to provide a reason.

Returned products should be unused, remain in their original condition and packaging, and include proof of purchase, subject to any mandatory rights or exceptions provided by applicable law.

Refunds

After we receive and inspect your returned product, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within approximately 10 business days. Please keep in mind that your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at info@kithenify.com.

Thank you for shopping with Kithenify. We are committed to making the returns and refund process as clear and straightforward as possible.